All articles

My extensions don't match my colour ring?Updated a year ago

Our colour rings are like the ultimate BFFs - they're here to guide you! But since every strand is individually processed with so much love, it's natural for some tiny variations to happen between batches. You know, like a unique touch to make your hair pop! ✨💁‍♀️

But no worries, babe! We've got you covered! Before leaving our warehouse, all our hair is hand colour-matched with precision, so any significant colour surprises are pretty rare! 🎯🔍

If you ever spot something a little off or have any questions about the colours, just drop us a message and complete our nifty returns form. We're here to work our magic and investigate the colours in question! 🕵️‍♀️🔮

In case we find something unexpected and it's beyond our usual hair fun, don't fret! We've got your back, and we'll refund the postage costs for your return along with a full refund for the hair you've sent back. We want you to be dazzled and delighted! 😍💖

Keep in mind, if you've already fitted the hair and noticed a little colour surprise, we won't be able to accept the return. But check out our terms and conditions for the full scoop on colour matching and returns - we've got all the deets here! 💁‍♀️💕

Was this article helpful?