General FAQs | SimplyHair

Do you offer a trade discount?

We are pleased to confirm that we are able to offer a trade discount to professionals which will enable you to access more competitive pricing. Our trade account will entitle you to receive up to 20% off every order placed with us. To sign up for our trade account, please click this link and complete the details required.

Last updated on Nov 04, 2025

I can’t find the product/colour/length I’m looking to buy?

Not all lengths and colours are available in all of our hair extension ranges, if the colour or length is not showing on the product page, this generally means that the item is not available in this particular colour or length. If a particular item is missing from our website, the item may be discontinued or out of stock. Please contact us via our live chat or by emailing our customer service team at hello@simplyhair.co.uk and we'll be happy to look into this for you.

Last updated on Jan 20, 2026

What is the width and length of your foils?

The width of our foil is 12.7cm. The length of the roll is 100m.

Last updated on Nov 04, 2025

How many packs of hair do I need?

For our Nano Tip, Stick Tip, and Nail Tip hair extensions we would recommend 8 packs for a full head and 4 packs for half a head. Each pack includes 20 strands. For our Tape hair extensions, we would recommend 5-6 packs for a full head and 3 packs for half a head. Each pack includes 10 strands to create 5 sandwiches. For our Weft hair extensions, we would recommend 1 weft for a full head. We have some articles on our website that go into further detail about this that we think you may find useful - How many packs of hair will I need? What length extensions should I choose?

Last updated on Nov 04, 2025

Do you sell curly/wavy extensions?

We do not currently sell wavy hair extensions, however, our hair does dry with a natural kink due to the nature of human hair. We have an article on our website here that goes into further detail about this that we think you may find useful!

Last updated on Nov 04, 2025

Can you perm your hair extensions?

You can perm hair extensions, however, as hair extensions are already processed, with any additional processing (especially blonder hair) you cannot guarantee what the outcome and quality would be with the end result. We would strongly recommend performing a strand test before you go ahead with processing the entire set.

Last updated on Nov 04, 2025

How long do your hair extensions last?

All of our hair is double drawn and 100% human Indian Remy. Our hair will last 3-5 months, however with the right aftercare, many of our customers have seen their hair last up to 12 months. We have some articles on our website that go into further detail about this that we think you may find useful How Long Do Hair Extensions Last? How To Make Your Hair Extensions Last Longer Top Tips For Keeping Your Hair Extensions In Perfect Condition

Last updated on Nov 04, 2025

Do you offer sample packs?

We do! We'd love to send you out one completely free of charge! Please follow this link and we will ship your sample pack as soon as possible.

Last updated on Nov 04, 2025

Can I use heated hair tools on my hair extensions?

Yes, you can use heated styling tools, however we would not recommend using tools exceeding 180 degrees on human hair extensions, as this can compromise their condition. If you are wearing synthetic hair extensions, extra care is needed – while some types are heat-friendly, you should always keep the temperature below 160 degrees and avoid applying heat for long periods, as this can damage or compromise the fibres. We have some articles on our website that go into further detail about – Can I Use Heated Styling Tools On My Hair Extensions Can High Heat From Hair Straighteners Affect The Colour Of My Hair Extensions?

Last updated on Nov 04, 2025

What aftercare should I use on my extensions?

To keep your hair extensions looking and feeling their best for as long as possible, it’s essential to follow a dedicated aftercare routine. Proper maintenance not only preserves the quality and longevity of your extensions but also helps prevent common issues such as dryness, matting, and breakage. We strongly recommend using a specialised range of products formulated specifically for hair extensions, as regular hair care products can contain harsh ingredients like sulphates and alcohols that may compromise the condition of both the extensions and your natural hair. At SimplyHair, we offer a full range of aftercare products designed to nourish, protect, and prolong the life of your extensions. As a general guide, we suggest including the following key products in your routine: - Sulfate-Free Shampoo – A gentle cleanser that won’t strip the hair of essential moisture. Our SimplyHair Hair Extension Shampoo is specially formulated to cleanse without damaging the bonds or drying out the extensions. - Hydrating Conditioner – Moisture is key to preventing tangles and dryness. Our SimplyHair Hair Extension Conditioner is lightweight, nourishing, and ideal for daily use. - Repair Mask – For deep conditioning, use a rich hair mask once a week to restore softness and manageability. Our SimplyHair Hair Extension Repair Mask offers intensive hydration and repair. - Heat Protection Spray – If you use heated styling tools, always apply a heat protectant first to shield your extensions from damage. Our SimplyHair Heat Protection Spray helps minimise breakage and split ends. - Leave-In Conditioner – Ideal for detangling and daily moisture, a leave-in conditioner keeps extensions soft and smooth throughout the day. Try our SimplyHair Leave In Conditioner to maintain manageability and shine. - Argan Oil or Serum – A few drops of a lightweight oil or serum can help smooth frizz and add a glossy finish. Our SimplyHair Argan Oil is perfect for giving your extensions a healthy, natural-looking sheen without weighing them down. By incorporating these products into your regular hair care routine, you can help ensure your extensions remain in beautiful condition, wash after wash. Always follow the specific advice provided by your stylist, and avoid any products not formulated for use with extensions, as these can lead to premature wear or damage.

Last updated on Nov 04, 2025

Can I use purple shampoo on my hair extensions?

Yes! Many of our customers find that purple shampoo is a great way to tone and maintain blonde or silver hair, helping to keep unwanted brassy tones at bay. When used alongside a proper aftercare routine, it can help preserve both the colour and quality of your hair extensions. That said, it’s important to use products that are specifically formulated for hair extensions. Standard shampoos and conditioners often contain sulphates, parabens, and alcohols, which can dry out or damage both your extensions and natural hair. We currently offer a sulphate and paraben-free purple shampoo, which is safe for use on hair extensions and ideal for keeping your colour vibrant between salon visits. 👉 Shop Purple Shampoo To complete your routine, we also stock a Purple Conditioner, perfect for enhancing toning results and maintaining soft, healthy-feeling hair. 👉Shop Purple Conditioner

Last updated on Nov 04, 2025

Can I dye/tone my hair extensions?

As all of our hair extensions are 100% human hair, for the most part, additional processing in terms of colouring has been successfully achieved by many of our clients without issue. However, we do have to make you aware, that should you decide to go ahead, as we are not performing the processing ourselves, we will not be able to guarantee the quality after this has occurred and this would be at your own risk. We would advise performing this on a test strand first to ensure you are able to achieve the finished look you desire, before going ahead and processing the entire set. We have some articles on our website that go into further detail about this that we think you may find useful - Can I Dye My Hair Extensions? Can I Colour My Hair With Hair Extensions Fitted? How To Tone Blonde Hair Extensions

Last updated on Nov 04, 2025

Where does your hair come from?

Our hair is of Indian origin, and we work closely with a factory who source hair directly from the women themselves. This is to ensure that the women are paid fairly, and that their donations are of their own choosing. It is for this reason that we do not list our hair as “temple” hair, and is also the reason we steer away from the traditional grading system that exists in the industry. With the hair market so highly saturated with sellers, it was important to us that rather than aligning with the status quo of the industry in terms of “temple hair” and “AAA grade hair” having the widest representation in the marketplace, we wanted to look inwards at the practice of the factory we work with directly, in order to understand how they source and process hair, whilst maintaining standards throughout their own supply chain, right through to their workers. We source directly from women who voluntarily donate their hair, and are paid for their donation. We have an entire page dedicated to different aspects of the hair sourcing process which you may find helpful, and we have listed this below for you - Ethically Sourced Hair Extensions What Do Hair Grades Mean?

Last updated on Nov 04, 2025

What grade is your hair?

In regards to grading, each supplier uses a different grading system to another and therefore this is a difficult way to judge hair, however comparatively speaking, our hair would be 5A. This applies to all of our ranges. We go into more detail about this in our article about grading here!

Last updated on Nov 04, 2025

How many strands and grams per bundle for each fitting method?

Here’s a full breakdown of the number of strands and grams per bundle for each of our fitting methods: Nano Tip Hair Extensions - 16/18" - 20 strands per bundle 0.8g per strand (16g per bundle) - 20/22" - 20 strands per bundle 1g per strand (20g per bundle) Stick Tip Hair Extensions (same spec as Nano Tip) - 16/18" - 20 strands per bundle 0.8g per strand (16g per bundle) - 20/22" - 20 strands per bundle 1g per strand (20g per bundle) Tape Hair Extensions - 16/18" - 10 pieces per pack (creates 5 sandwiches) Approx. 2g per piece (20g total per pack) - 20" - 10 pieces per pack (creates 5 sandwiches) Approx. 2.5g per piece (25g total per pack) Weft Hair Extensions - 18" Half Weft - 75g - 20" Half Weft - 90g - 18" Full Weft - 150g - 20" Full Weft - 180g Nail Tip Hair Extensions - 18" - 20 strands per bundle 0.8g per strand (16g per bundle)

Last updated on Nov 04, 2025