All articles

Changes & CancellationsUpdated a year ago

Can I cancel my order?

If you've had a change of heart and want to cancel your order, no worries! We've got you covered. Just reach out to either our Live Chat or Customer Service team within 10 minutes of placing your order, and we'll make the magic happen. ✨💁‍♀️

You can find our Live Chat widget on the bottom right-hand side of your screen, so it's super easy to connect with us. If you prefer, you can also reach our Customer Service team right here.

In case you need to cancel outside our business hours, don't fret! We'll jump into action and aim to process your request within the first 10 minutes of the following working day. We've got your back, 24/7!

Once we've worked our cancellation magic, you'll receive a confirmation to put your mind at ease.

Can I change my shipping address?

If you want to change your shipping address, we've got your back! 🌟 We recommend making that request ASAP after placing your order so we can work our magic for you.

Just give us a shout and let us know your order number, the current shipping address, and the new full shipping address that you want your parcel to go to. We'll make sure to handle your request as quickly as possible and get your parcel headed to the right place in no time! 🚀💕

Get in touch with us right here, and we'll take care of the rest!

Can I add to or change my order?

So, here's the scoop - Our warehouse systems are pretty fancy, but that means we can't make changes or adjustments to an existing order. 😕 But fret not, because we can absolutely cancel and refund your current order, so you can place a fresh one with all the right adjustments. 🎉✨ 

If you're up for it, just drop us a line with your order number right here, and we'll get that cancellation and refund process rolling!

Can I change my delivery method?

If your order hasn't hit the road yet and it's still before our 3 p.m. cut-off, you're in luck! 🎉 We can absolutely help you out with a shipping upgrade!

Just reach out to us right here, and we'll zip over an invoice for your upgrade faster than you can say "shipping"! ⚡💁‍♀️

Now, if your order has already been shipped and it's past 3 p.m. we won't be able to make any changes to the delivery method, but reach out anyway and our lovely customer service team can look into what we can do for you. 

We want you to have the best experience, so anytime you need help, just holler. We're here to make things amazing for you! 😊

Was this article helpful?