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Missing ProductsUpdated 9 months ago

Should products be found to be missing from an order received from us, we would need to be notified as soon as possible here so a full investigation can be carried out. A missing product form will need to be submitted within 5 working days of receipt, any claims submitted past this point will not be able to be taken further.

We ask that before submitting your claim, you thoroughly check all packaging to ensure the item is in fact missing as many of our bundles of hair are packaged together in one net and just to make sure your items have not accidentally been misplaced.

In order to assess a claim, a review of the order will be made, including a CCTV review at the time the order was packed. In the event that it is found that the items were in fact sent, the claim will be rejected.

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