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Terms of service

General information, Missing products, Faulty Products

Terms of service

Welcome to If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Simply Hair’s relationship with y

Our Products

Before using the product you should check that you are happy with the item first.  Any discrepancies in the colour or style are resolvable, however, the item must return to us unopened and in its original condition for us to be able to help.  Please

Time Sensitive Fittings

Whilst we appreciate that hair extensions are often fitted for a special occasion and/or event, SimplyHair cannot be held liable for any decisions made in relation to such occasions.  We strongly suggest that you allow enough time between the purchas

Taking Delivery Of Your Order

Deliveries. If you are unsure about our delivery options or have any concerns, please contact our sales team before placing your order at 02081918555 or email here, where we will happily advise you. This is especially true if placing an order that is

Returns and refunds

SimplyHair is happy to refund any product providing it is returned to us in its original condition, and we are notified within 14 days of receipt (Distance Selling Regulations 2000). Before returning your items, please complete a returns form. All re

Trade Discount T&Cs

If you are a hair extension professional, you will qualify for a discount on our prices and can apply for a trade account here.  Please note that we are not able to backdate a trade discount, therefore if you have placed orders with us previously wit

Consequential Losses

Whilst our courier has a very high success rate for the correct delivery of parcels, by the very nature of the business from time to time parcels may become lost/delayed/misrouted.  SimplyHair is not responsible for any consequential losses that resu

Missing Products

Should products be found to be missing from an order received from us, we would need to be notified as soon as possible here so a full investigation can be carried out. A missing product form will need to be submitted within 5 working days of receipt

Faulty Products

If you have received a product that you believe to be faulty, you will need to complete a faulty product claim form.  Once you submit your claim form, the item will need to be returned to our returns department for full assessment.  For our faulty cl

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