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Taking Delivery Of Your OrderUpdated a year ago


If you are unsure about our delivery options or have any concerns, please contact our sales team before placing your order at 02081918555 or email here, where we will happily advise you. This is especially true if placing an order that is urgent, or required for a special occasion.

Taking Delivery Of Your Order

If your order is sent via Royal Mail or DPD you may be required to sign for your delivery. Leaving your goods in unattended locations or with a neighbour is completely down to the discretion of your local Royal Mail/DPD delivery office, and we are unable to take responsibility for any parcels requested to be left. You are of course welcome to raise a dispute with your local Royal Mail/DPD delivery office.

If your parcel is delivered and a signature is obtained in your name or the GPS is correct this is considered a successful delivery.  If you are not able to locate the delivery we would recommend speaking to anyone who has access to your property and may have signed for the parcel on your behalf.  As a signature has been obtained we are unable to offer a refund/exchange, however, you are welcome to raise your own investigation with Royal Mail personally should you feel your signature has been used fraudulently.

If your parcel is shown as delivered and signed for by another name, again we would strongly recommend speaking to anyone who may have had access to your property and signed on your behalf.

If you cannot locate your item but did not make any requests for the item to be left unattended, please do let us know so that we can dispute this directly.

If your order was delivered and cannot be located, an investigation will be raised with Royal Mail or DPD. This will require your cooperation to confirm that no delivery was made in the form of documents sent via Royal Mail or DPD in the post.  Failure to complete these documents will result in the investigation being terminated.  Items are not considered missing until 28 working days have passed, and therefore we are unable to launch the investigation until said time.  We appreciate your cooperation and understanding that these are procedures set out by Royal Mail and DPD and are beyond our control.

Issues Receiving Your Order

If you experience any issues with your order, for example, a missing item or late delivery, please make us aware of these issues within 7 days of the expected delivery date, otherwise we may not be able to fully investigate the issue.

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