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Returns and refundsUpdated 9 months ago

SimplyHair is happy to refund any product providing it is returned to us in its original condition, and we are notified within 14 days of receipt (Distance Selling Regulations 2000).

Before returning your items, please complete a returns form.

All returning goods must arrive in their original condition for us to honour a refund.  If items arrive back with us and are outside of their original condition it will be at the discretion of our team to decide whether we are able to honour your request.

Please note that for international shipments, duties and taxes are the customer's responsibility.  Should you fail to settle any outstanding duties and taxes and the goods are returned to us, any return costs will be deducted from your refund.

Should the return costs exceed the original value of the order, your parcel may be destroyed by the courier handling your shipment, with no refund offered.

If you require any assistance settling your duties and taxes, please do not hesitate to contact us at [email protected].

Refunds will not be honoured to products that arrive back with us in a used or tampered condition including but not limited to:

• Products that have been treated using colouring agents or other styling products

• Products that have had heat applied to them e.g. have been curled or straightened

• Products that have been damaged e.g. hair that has been cut

• Products that have been removed from their packaging.  Whilst this may appear to be a little stern this is enforced for hygiene purposes, which means they are not able to be resold to our customers.  Under distance selling regulations hair extensions are considered “for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly”.

• Products which have had stickers or labels removed

• Products that have been subjected to environmental damage such as cigarette smoke.  As the product we are dealing with is material, the scent of smoke will adversely affect the quality of the extensions and will make them unsaleable

• Products that have been used

• Products that have been subjected to unrecommended environments such as exposure to sea water or chlorinated water.

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