Delivery

What is the cut off time for next day delivery?

To ensure fast service, we offer one of the latest cut-off times in the industry. All orders placed before 3pm on a working day (Monday–Friday) will be dispatched the same day. Please note: Working days are Monday to Friday and do not include Saturdays, Sundays, or Bank Holidays. Orders placed after 3pm or over the weekend will be processed and dispatched on the next working day, during our business hours of 9am–5pm. For full delivery details, please see our delivery information page: 👉 Delivery Information

What delivery methods do you have available and how much are they?

Please see our UK delivery methods and prices below - 2-4 Working Days - £4.99 Next Working Day - £7.95 Next Working Day before 12pm - £10.95 Next Working Day before 10:30am - £17.95 Saturday Delivery - £14.99 Free Next Working Day delivery applies to any orders over £199 For International delivery options, please see the link below - https://www.simplyhair.co.uk/pages/delivery-information

I have received customs charges

If you are placing an order with us to a delivery address outside of the UK, you may be subject to VAT and customs duties. We have a section on our website which provides more information about delivery and customs charges here. This will vary depending on the items ordered, where you’re located, and the value of your order. Please see the following link in regards to how VAT and customs are calculated. You will be contacted by the courier company explaining how to pay any VAT, duty, or fees for dealing with customs. These details may be subject to change due to Brexit, and therefore if you have specific questions relating to your delivery destination, please follow the link to speak to the HMRC advisor. SimplyHair is not responsible for any customs or import costs.

I had to reschedule my client/appointment due to late delivery

Whilst we appreciate, hair extensions are often fitted for a special occasion and/or event, SimplyHair cannot be held liable for any decisions made in relation to such occasions.  We strongly suggest that you allow enough time between the purchase of your hair extensions and the fitting date to allow for any unforeseen circumstances, such as delays in transit. If the item you have received is not as expected, or you wish to make a return, allowing enough time between the purchase of your hair extensions and the event in question will allow a reasonable amount of time in order for us to resolve this for you.