Whilst we appreciate, hair extensions are often fitted for a special occasion and/or event, SimplyHair cannot be held liable for any decisions made in relation to such occasions. We strongly suggest that you allow enough time between the purchase of your hair extensions and the fitting date to allow for any unforeseen circumstances, such as delays in transit. If the item you have received is not as expected, or you wish to make a return, allowing enough time between the purchase of your hair extensions and the event in question will allow a reasonable amount of time in order for us to resolve this for you.