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I have received customs charges

Last updated on Nov 04, 2025

If you are placing an order with us to a delivery address outside of the UK, you may be subject to VAT and customs duties. We have a section on our website which provides more information about delivery and customs charges here.

This will vary depending on the items ordered, where you’re located, and the value of your order. Please see the following link in regards to how VAT and customs are calculated.

You will be contacted by the courier company explaining how to pay any VAT, duty, or fees for dealing with customs. These details may be subject to change due to Brexit, and therefore if you have specific questions relating to your delivery destination, please follow the link to speak to the HMRC advisor.

SimplyHair is not responsible for any customs or import costs.