Orders | SimplyHair

Can I cancel my order?

If you’d like to cancel your order, please get in touch with us as soon as possible, ideally within 10 minutes of placing it, as we work quickly to process and dispatch orders. The quickest way to reach us is via our Live Chat, which you’ll find in the bottom right corner of your screen. You can also contact our Customer Service team at hello@simplyhair.co.uk. If you send a cancellation request outside of our business hours, don’t worry, we’ll aim to process it within the first 10 minutes of the next working day. Once your order has been successfully cancelled, you’ll receive a confirmation email to let you know it’s been taken care of.

Last updated on Jan 20, 2026

Can I amend or add to my order?

Unfortunately, due to the way our warehouse system operates, we’re unable to amend or add items to an order once it’s been placed. If you need to make a change, the best option is to cancel your order (if it's still within the cancellation window) and then place a new one with the correct items. For details on how to cancel an order, please refer to our cancellation policy, or get in touch with our team, we’re happy to help!

Last updated on Nov 04, 2025

How can I track my order?

Once your order has been dispatched you will receive a confirmation of dispatch email that will include your tracking information. If you have any further questions regarding this or haven't received your dispatch email please get in touch with us at hello@simplyhair.co.uk.

Last updated on Jan 20, 2026

Can I change the shipping address on my order?

If you wish to change your shipping address, please contact either our live chat or customer service team within 10 minutes of placing your order. Our live chat widget can be found on the bottom right hand side of your screen. Our Customer Service team are reachable at hello@simplyhair.co.uk. If your request is made out of business hours, your request will be processed the following day, and you will receive confirmation once your shipping address has been changed. You will need to include your order number, the current shipping address postcode and the full shipping address that you wish to have your parcel shipped to in your message, so that we can service your request as quickly as possible.

Last updated on Jan 20, 2026

Can I change the delivery method on my order?

Once an order has been placed, we are unable to change or upgrade the shipping method. But If you wish to cancel your order and place a new one with a different shipping method, please contact us at hello@simplyhair.co.uk and we'll help you as quickly as possible.

Last updated on Jan 20, 2026

My order has failed but the funds have still been taken?

If your order fails due to issues such as the billing address postcode not matching the one registered to your payment card, the transaction will not go through, and no money will be taken from your account. However, in some cases, your bank may temporarily reserve the funds. This is known as a pending transaction—the money hasn’t been taken, but it’s been set aside in case the payment is approved. These pending funds usually return to your available balance within 1–2 working days, depending on your bank’s processing times. For more detailed information about failed payments and how authorisation works, please visit: 👉 SagePay Support – Order Failed But Funds Still Taken

Last updated on Nov 04, 2025