Returns

How do I return an item?

We’re more than happy to offer a refund on any products returned within 30 days of receipt, in line with the Distance Selling Regulations (2000). To begin the return process, simply complete our Returns Form. Please note: - Items must be returned in a resalable condition, with the tamper-proof bands still intact. - Don’t forget to include your order number inside the parcel, this helps us process your refund as quickly as possible once your return arrives with us. If you have any questions or need assistance with your return, our team is always happy to help!

Can I exchange an item?

At the moment, we don’t offer direct exchanges. However, you're more than welcome to return any items you no longer need, and we’ll issue a refund once they’ve been received and checked by our returns team. To get started, please complete our Returns Form. A few things to keep in mind: - All returned products must be in a resalable condition, with the tamper-proof bands still intact. - Be sure to include your order number inside the parcel to help us process your refund quickly. - For your own peace of mind, we recommend using a tracked delivery service when sending your return. If you need different items, the quickest way is to place a new order through our website.

How long does a return take to process?

Refunds can take up to 5 working days from the day we receive your return. Once processed, the funds should appear back in your account within 24 - 48 hours, if your order was placed with PayPal this can take up to 7 days.