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Order FAQ

Can I place and order over the phone?

Our Sales Team will be more than happy to process an order for you over the phone. Please call our sales line on 0208 191 8555 between 9am - 4pm

I had to reschedule my client/appointment due to a late delivery.

We truly understand that hair extensions are often an essential part of special occasions and events, and we want to ensure you have the best experience possible with us at SimplyHair. While we do our utmost to provide a smooth and timely delivery, t

My order has failed but the funds have still been taken from my account?

This could be due to various different reasons. As an example, the billing address you entered at the checkout may have been different to the address where your card is registered to.