First of all, thank you for placing your order with us! We're just as excited as you are about it! 🎉. Normally, your order confirmation should make its way to your email within 10 minutes. But we understand that sometimes, those emails can be a litt

<span style="font-size:11pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">First of all, thank you for placing your order with us! We&apos;re just as excited as you are about it! &#x1F389; <span style="font-size:11pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Normally, your order confirmation should make its way to your email within 10 minutes. But we understand that sometimes, those emails can be a little shy. If you&apos;ve patiently waited, checked your spam or junk mailboxes, and still haven&apos;t received it, don&apos;t worry one bit! <span style="font-size:11pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We&apos;ve got your back, and we&apos;re here to help! Simply reach out to us right&#xA0;<span style="font-size:11pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://help.simplyhair.co.uk/en-US/contact">here</a><span style="font-size:11pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, and we&apos;ll be more than happy to send that confirmation email straight to you. No muss, no fuss! &#x1F495;

Order confirmation

Shipping Options

<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At SimplyHair, providing top-notch service to our wonderful customers is our top priority! That&apos;s why we&apos;re proud to offer one of the latest cut-off times in the industry. <span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Any orders placed before&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">3 p.m.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;on weekdays will be dispatched the very same day<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, <span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">allowing you to breathe easy, especially when those last-minute orders come up. We&apos;ve got your back! &#x1F680;&#x1F495;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To ensure everything goes smoothly, we kindly recommend taking a quick peek at our <a href="https://help.simplyhair.co.uk/en-US/shipping-options-218559"></a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://help.simplyhair.co.uk/en-US/shipping-options-218559">d</a><a href="https://help.simplyhair.co.uk/en-US/shipping-options-218559">el</a><a href="https://help.simplyhair.co.uk/en-US/shipping-options-218559">ivery information</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. This way, you can avoid any potential disappointment or misunderstandings about our options. While we do our utmost to make sure deliveries are prompt, it&apos;s essential for everyone to be on the same page, and we truly appreciate your understanding in this matter.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.325px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Cut-Off Time

<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span id="isPasted" style="font-family: Comfortaa, cursive; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Return, refund &amp; exchange policy&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We want to make sure you have the best experience with SimplyHair, so if for any reason you&apos;re not 100% in love with your purchase, no worries at all! We&apos;re happy to offer you a refund, as long as you return the products in their original, tip-top condition, and all extensions stay cozy in their tamperproof bands. &#x1F481;&#x200D;&#x2640;&#xFE0F;&#x2728;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Just remember to let us know within 14 days of receiving your goodies (Distance Selling Regulations 2000), and we&apos;ll handle the rest!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Although we can&apos;t currently do exchanges, we&apos;ve got a fun solution! Feel free to hop over and place a new order, and we&apos;ll be absolutely delighted to assist you.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To make things smooth as butter, please complete this handy-dandy form before sending your return back to us. This way, we can work our magic and process your request with lightning speed! &#x26A1;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Now, when you&apos;re ready to send your items back, don&apos;t forget to return them to the address below. Oh, and if you need a returns label, no problemo! Just get in touch with us right here, and we&apos;ll sort it out in a jiffy!<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.325px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="font-size: 14px; font-family: Comfortaa, cursive; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SimplyHair, Unit 13b, Miners Way, Lakesview Business Park, Hersden, Kent, CT3 4LQ<h2 id="how-long-does-a-return-take-to-process"><span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Comfortaa, cursive; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How long does a return take to process?</h2><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once we receive your return to our warehouse, it might take up to 5 working days for us to process it. But hang tight, babe, because the moment we&apos;re done, the funds will start making their way back to your account within 24 - 48 hours! But just a heads-up, we can&apos;t process refunds to any other card&#x1F483;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Oh, and if you paid with PayPal, no worries&#x2014;it might take a bit longer, up to 7 days, but we promise those funds will find their way back to you too! &#x1F4B3;&#x1F481;&#x200D;&#x2640;&#xFE0F;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re all about keeping things smooth and hassle-free, so you can relax and know we&apos;re taking good care of you.<h2 id="business-customers"><span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Comfortaa, cursive; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Business Customers</h2><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When it comes to our business customers, we want to ensure that your clients receive the utmost care and satisfaction. It&apos;s essential for you to have open discussions with them about their needs and requirements. Once the extensions are installed, the responsibility falls upon you to ensure the wearer is well-informed about proper care and follows the recommended after-care advice but we are happy to provide advice and support in any way we can.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Regarding colour and style discrepancies, we advise checking the colours against your client&apos;s hair upon receipt of the extensions, before installation. While we make every effort to provide accurate colour representations, variations may occur. If you notice any discrepancy between the received colour and your colour ring, please inform us immediately. We&apos;ll assess the situation and do our best to correct it if possible. Most discrepancies can be resolved, but the item must be returned unopened and in its original condition. Please note that colour rings are meant to be used as a guide, we highly recommend upgrading them at least every 6 months but rest assured, we&apos;ll do our best to notify customers of any significant colour changes whenever possible.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please keep in mind that while we make every effort to display colours accurately online, differences in screen resolutions and monitors may lead to slight variations. To ensure you&apos;re satisfied with the colour, we recommend checking the product once it arrives before opening the packaging.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In the unfortunate event that a returned item is considered used or tampered with, we&apos;ll offer the option to have it returned to you at your expense. We&apos;ll contact you via email, and you&apos;ll have 30 days to respond. If there is no response or collection within this period, the item will be disposed of.<h2 id="for-professional-use-only"><span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="font-family: Comfortaa, cursive; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For Professional Use Only</h2><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our hair extensions are intended for professional use only, and we kindly request that you take note of this. We must stress that SimplyHair accepts no liability for any damage caused by a salon or third party. The responsibility for this lies within the salon/extensionist and client contract, and it becomes the absolute responsibility of the salon/hair extensionist.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To ensure the maintenance and quality of our hair extensions, certain specific aftercare and maintenance procedures should be followed. For the best results, we highly recommend using the products available for purchase from us, as they have been specifically designed for use with our extensions. If you choose to use alternative products, we must regrettably inform you that we cannot accept liability or responsibility for their impact on the quality of the extensions.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please be aware that all offers displayed on the website are subject to stock availability, and we reserve the right to restrict or refuse any order at any time.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">As our orders are allocated on a first-come, first-served basis, we cannot reserve stock. So if you find something you love, it&apos;s best to act quickly to secure it.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We truly value your trust and support in choosing SimplyHair. Should you have any questions or need further assistance, please don&apos;t hesitate to reach out. We&apos;re here to ensure your satisfaction and to assist you in any way we can!

Returns & Exchanges

Information about order changes and cancellations.

<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Can I cancel my order?<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;ve had a change of heart and want to cancel your order, no worries! We&apos;ve got you covered. Just reach out to either our Live Chat or Customer Service team within 10 minutes of placing your order, and we&apos;ll make the magic happen. &#x2728;&#x1F481;&#x200D;&#x2640;&#xFE0F;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can find our Live Chat widget on the bottom right-hand side of your screen, so it&apos;s super easy to connect with us. If you prefer, you can also reach our Customer Service team right&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://help.simplyhair.co.uk/en-US/contact">here</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In case you need to cancel outside our business hours, don&apos;t fret! We&apos;ll jump into action and aim to process your request within the first 10 minutes of the following working day. We&apos;ve got your back, 24/7!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once we&apos;ve worked our cancellation magic, you&apos;ll receive a confirmation to put your mind at ease.<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Can I change my shipping address?<div data-block="true" data-editor="625ho" data-offset-key="el6q1-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you want to change your shipping address, we&apos;ve got your back! &#x1F31F; We recommend making that request ASAP after placing your order so we can work our magic for you.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Just give us a shout and let us know your order number, the current shipping address, and the new full shipping address that you want your parcel to go to. We&apos;ll make sure to handle your request as quickly as possible and get your parcel headed to the right place in no time! &#x1F680;&#x1F495;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Get in touch with us right&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a>here</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, and we&apos;ll take care of the rest!<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Can I add to or change my order?</div><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">So, here&apos;s the scoop - Our warehouse systems are pretty fancy, but that means we can&apos;t make changes or adjustments to an existing order. &#x1F615; But fret not, because we can absolutely cancel and refund your current order, so you can place a fresh one with all the right adjustments. &#x1F389;&#x2728;&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;re up for it, just drop us a line with your order number right&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a>here</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, and we&apos;ll get that cancellation and refund process rolling!<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Can I change my delivery method?</div><div data-block="true" data-editor="5a0ar" data-offset-key="1stqr-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order hasn&apos;t hit the road yet and it&apos;s still before our 3 p.m. cut-off, you&apos;re in luck! &#x1F389; We can absolutely help you out with a shipping upgrade!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Just reach out to us right&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a>here</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, and we&apos;ll zip over an invoice for your upgrade faster than you can say &quot;shipping&quot;! &#x26A1;&#x1F481;&#x200D;&#x2640;&#xFE0F;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Now, if your order has already been shipped and it&apos;s past 3 p.m. we won&apos;t&#xA0;be able to<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;make any changes to the delivery method, but reach out anyway and our lovely customer service team can look into what we can do for you.&#xA0;<span style="font-size:8.5pt;font-family:Comfortaa,cursive;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We want you to have the best experience, so anytime you need help, just holler. We&apos;re here to make things amazing for you! &#x1F60A;</div><div data-block="true" data-editor="5a0ar" data-offset-key="3h26g-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 id="isPasted"> </h1><h1 id> </h1></div>

Changes & Cancellations

<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Which payment types do you accept?<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;ve got some fantastic options for you to check out with ease!&#xA0;<span id="isPasted" style="color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(247, 247, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x1F6D2;&#x1F483;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Currently, our express checkout lineup includes Shop Pay, Paypal, Klarna, and Google Pay. How awesome is that?<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">But that&apos;s not all, because we&apos;re all about convenience, we accept almost all cards, including Visa, Mastercard, and Amex. So, feel free to pick your fave and shop away!<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Do you offer a &apos;buy now pay later&apos; option?&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">That thing you&apos;re eyeing is totally available through our Shop Pay option or Klarna. How fantastic is that?<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">So go ahead, treat yourself and choose the way that suits you best. It&apos;s all about making your shopping experience a breeze!<span style="font-size: 24px; font-family: Comfortaa, cursive; color: rgb(221, 183, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Why am I having issues at checkout?&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Having some checkout hiccups? No worries at all! We&apos;re here to help you get through this in a breeze! &#x1F6CD;&#xFE0F;&#x1F495;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We recommend giving these steps a whirl to resolve the pesky issue:<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Double-check that you&apos;ve entered the correct billing address for the card you&apos;re using. It&apos;s all about those little details!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Make sure the card details you&apos;ve entered are spot-on. Accuracy is the key!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Give it a little refresh or try using a different browser or device. Sometimes a quick change does the trick!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Feeling adventurous? Try a different payment method, just to mix things up!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;ve given these steps your best shot and the issue still persists, don&apos;t you worry, we&apos;ve got your back! Just reach out to us right&#xA0;<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://help.simplyhair.co.uk/en-US/contact">here</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, and we&apos;ll be your checkout superheroes! &#x1F4AA;&#x1F60A;

Payments

If you're placing an order to be delivered outside of the UK, it's essential to be aware of potential VAT and customs duties that may apply. These charges vary depending on the country's regulations, and any import duties or taxes will be the respons

<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you&apos;re placing an order to be delivered outside of the UK, it&apos;s essential to be aware of potential VAT and customs duties that may apply. These charges vary depending on the country&apos;s regulations, and any import duties or taxes will be the responsibility of the customer.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To ensure a smooth shopping experience, please make sure you&apos;re comfortable with any potential tax or duty charges before proceeding with your order. We wouldn&apos;t want any surprises for you!<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The specific VAT and customs calculations can vary depending on the items ordered, your location, and the value of your order. You can find more information about this in the following link.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your parcel is on its way, the courier company will contact you to explain how to take care of any VAT, duty, or customs fees. Please note that due to Brexit, these details may be subject to change. If you have any specific questions related to your delivery destination, we recommend reaching out to an HMRC advisor through this <span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(255, 140, 241); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.gov.uk/goods-sent-from-abroad/tax-and-duty">link</a><span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We want to ensure you have a seamless shopping experience, and we truly value your understanding. As much as we&apos;d love to control it all, we must let you know that SimplyHair is not responsible for any customs or import costs.<span style="font-size: 12px; font-family: Comfortaa, cursive; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you need further assistance or have any other questions, don&apos;t hesitate to reach out. We&apos;re here to support you every step of the way!

Customs Charges

Order FAQ

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Orders & Deliveries

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