How can we help?

Do you offer a trade discount?

I can’t find the product/colour/length I’m looking to buy?

What is the width and length of your foils?

How many packs of hair do I need?

Do you sell curly/wavy extensions?

Can I cancel my order?

Can I amend or add to my order?

How can I track my order?

Can I change the shipping address on my order?

Can I change the delivery method on my order?

What is the cut off time for next day delivery?

What delivery methods do you have available and how much are they?

I have received customs charges

I had to reschedule my client/appointment due to late delivery

How do I return an item?

Can I exchange an item?

How long does a return take to process?

Can I have a free colour ring?

Can I have a colour match?

Do you stock ombre?

What is the length of the root stretch on your root hair extensions?

Why is the colour is different from last time?